AMBER HOUSE BOOKING TERMS AND CONDITIONS

 These booking terms apply to AMBER HOUSE (also referred to as We, Us, Our,The Establishment) and the person making the booking (You, Your, The Guest).  If You decide to book by Our third party on-line booking system You will be required to read the terms of booking on the on-line system which differs slightly from bookings made through AMBER HOUSE directly.

2          PAYMENT OF BALANCE AND FOR OTHER SERVICES AND MEALS

2.1       In cash anytime before departure.

2.2       By cheque if covered by a cheque guarantee card (check Your limit on the back of Your card).

2.3       By credit and debit card - usually on departure.

2.4       If You intend leaving during the busy breakfast period (before 9.30am) please pay the evening before departure at the latest.

2.5       No reduction or refund can be given for booked meals not taken, temporary absence during the booked period of stay or curtailment of the holiday.

3          ARRIVAL AND DEPARTURE

3.1                Bedrooms will normally be available from 2pm on the day of arrival.

3.2                If You wish to arrive earlier than 2pm You must speak to Us directly prior to arrival.

3.3                Rooms should be vacated by 10.30am on the day of departure. 

4          SMOKING POLICY

4.1       We are a 100% NON-SMOKING ESTABLISHMENT. For the comfort of all Our Guests smoking is not allowed in any part of the establishment including the bathrooms, toilets and garden.

4.2       The non-smoking policy includes not smoking near to, nor leaning out of, a bedroom window.

4.3       We reserve the right to terminate the booking contract of any guest that continues to disregard the policy as described in 4.1 and 4.2 above and the guest will be asked to leave the premises.

4.4       It is against the law to smoke in public enclosed spaces.  We do not provide any designated smoking areas as we are a 100% non-smoking establishment.

5        PRICING

5.1              Prices are in pounds sterling.

5.2              Currently Our prices are not subject to VAT.

5.3              Prices may be cheaper when booked directly with Amber House. Where Amber House features on third party sites, prices may vary.

5.4              Prices may be cheaper when booked direct with Amber House rather than using Our third party online booking agents. 

6        LOSS OR DAMAGE TO GUEST’S PROPERTY

6.1       In the event of negligence on the part of The Establishment which gives rise to loss of or damage to property belonging to a Guest, then Our limit of liability will be limited to £50 per item for each item damaged and subject to a total of £100 per guest. 

6.2       No liability is accepted for any consequential loss which arises from loss or damage to property of any Guest.

6.3       Amber House does not accept responsibility for loss or damage to motor vehicles or other vehicles of any kind, nor theft from those vehicles, whilst parked in Our car-park. 

7        LOSS OR DAMAGE TO HOTEL PROPERTY

7.1       A guest who causes any damage to the furnishings, equipment, fabric or property of The Establishment or allows any child or animal that accompanies them to cause damage to the furnishings, equipment, property or fabric of The Establishment shall compensate Us for any loss or damage so incurred.

7.2       If in the opinion of The Establishment a Guest or any member of the Guest’s party displays unreasonable behaviour or causes nuisance or damage to other parties, We shall be entitled to end the Guest’s contract and ask the Guest and members of the Guest’s party to vacate their room/s and leave the premises.  The Guest will remain liable for the whole cost of the booking and no refund will be given.

8        COMPLAINTS

8.1      If the Guest has any complaint concerning the services provided by Us or the accommodation then the Guest shall inform Us as soon as reasonably possible and before the end of the holiday.

9          CANCELLATION

9.1              We would like to remind Our Guests that a booking for accommodation is a legally binding contract. Once the booking is confirmed You are responsible for the total cost of the holiday. We do not expect you are able to afford to pay for a holiday You are unable to take, neither can We afford the loss that Your failure to take up a booking may cause Us.  If You were forced to cancel Your holiday We would make every effort to re-let Your room/s but should We not succeed We reserve the right to levy a cancellation charge to cover our loss which would be equal to the total cost of nights not re-booked less any payment or deposit already made. In any event You would loose your deposit. We therefore strongly advise Our Guests, especially those who book for long stays or those who book a long time before the commencement of the holiday, to consider holiday cancellation insurance.

9.2              We require guests to read the information contained in Cancellation Policy and to undertake to accept one of the three options available..