Amber House Cancellation/Curtailment Scheme

Please note that this is not a policy underwritten by one of the country's major underwriters. It is a small in-house scheme, intended to give you and us peace of mind regarding your booking.  Where there is significant cost  involved in your holiday and /or you book a good time ahead of the holiday date we strongly advise you to take out insurance or join the Amber House Cancellation/Curtailment Scheme.

Terms and Conditions of the Amber House Cancellation / Curtailment Scheme

Costs

£1 per £50 of holiday cost. Where the cost is over an exact amount divisible by £50, the remainder will also be charged at £1 eg. A holiday costing £250 will be cost £5: a holiday with a value of £279 will cost £6 on the Amber House Scheme.

Cover, Limits and Exclusions

Limit

The cover is for the whole amount of the cost of the holiday including the deposit and covers all people booked on the holiday less the non-recoverable charges described below.

Non-Recoverable Charges

1. There will be an administration charge of £10 per booking which will be deducted from any refund due.
2. Where a booking has been made through the Eviivo on-line booking system, their charge for taking the booking is non-recoverable and is usually the amount of payment taken at the time of the booking.
3. Where you have paid by credit card a charge to cover a cost of taking the payment(s) will be 3%of the total taken on credit card and a flat rate of £1.25 per transaction on debit cards.
4. No refund is due for the cost of joining the Amber House Cancellation/Curtailment Scheme.
5. The refund of monies due is for the holiday cost only. Any consequential loss arising from cancellation/curtailment is not covered under this scheme eg the cost of rail fares.

Cover is for cancellation/curtailment for the following reasons:

1. The death, injury or serious/infectious illness (Claim to be supported by relevant documentation from GP or hospital) of:
   1. Any person booked on the holiday covered by the Amber House Cancellation/Curtailment Scheme (hereafter referred to as AHCCS)
   2. A close family member of anyone covered by the ACCCS.
2. The jury service or attendance under subpoena as a witness at a court of law of any person booked under the AHCCS.
3. Unforeseen occupational posting of any person who is a member of the armed forces and booked on the AHCCS.
4. Fire, storm or flood damage that occurs to the home of any person booked on the AHCCS when that damage occurs within 10 days of the commencement of the holiday or during the holiday and their presence is required by the police or insurers.
5. The imminent death, death or serious illness of a family-owned animal that has been left at a kennels/cattery/livery stables or for whom similar arrangement have been made for their care. Dogs holidaying at Amber House will also be covered. (Claim to be supported by veterinarian documentation).
6. Where anyone covered by the AHCCS has a long-term chronic condition - for example including but not restricted to arthritis or a heart condition - which is under control through prescribed medication or lifestyle changes, then cover is provided if an exacerbation of the condition occurs which necessitates attendance by a medical practitioner who then advises that the exacerbation is of such severity that holidaying would be contra-indicated or for guests already staying at Amber House that curtailment of the holiday would be advisable. (Medical Documentation is required).

Exclusions

No refund will be given for:

• A change of mind due to inclement weather.
• A change of mind for any other reason.
• Disharmony with family, partner or travelling companion.
• Emotional family crisis of people booked on the holiday or related to those booked on the holiday where the crisis is of an emotional nature and does not involve serious physical injury or illness.
• Illness due to self-harm or usage of illegal recreational drugs.
• Minor illnesses including but not restricted to common cold, cough etc.
• Minor illnesses of a long-standing or non-serious nature.
  
• Cancellation due to attendance at hospital for operation, treatment or investigation where you were aware at the time of booking that you are on a waiting list.
• You being asked to leave Amber House as you, a member of your party or a dog that is accompanying you, have by their unacceptable behaviour, contravened the terms and conditions of booking of Amber House as described in the Terms & Conditions.