AMBER HOUSE CANCELLATION/CURTAILMENT SCHEME

 

Please note that this is not a policy underwritten by one the country’s major underwriters.  It is a small in-house scheme, intended to give you and us peace of mind regarding your booking. For holidays of short duration, booked at the last minute you may wish to risk option 3 above. But please check the terms of cancellation which are on the website under Room Rates and are also attached with booking confirmations and or enquiries by email. But where there is significant cost and/or you book a good time ahead of the holiday date, you should also consider options 1 or 2 above.

 

TERMS AND CONDITIONS OF THE AMBER HOUSE CANCELLATION/CURTAILMENT SCHEME

 

COSTS

£1 per £50 of holiday cost.  Where the cost is over an exact amount divisible by £50, the remainder will also be charged at £1 eg.  A holiday costing £250 will be charged at £5: a holiday whose value is £279 will cost £6 on the Amber House Scheme.

 

COVER, LIMITS AND EXCLUSIONS

 

LIMIT

The cover is for the whole amount of the cost of the holiday including the deposit and covers all people booked on the holiday less the non-recoverable charges described below.

 

 NON-RECOVERABLE CHARGES

 

  1. There will be an administration charge of £10 per booking that will be deducted from any refund due.
  2. Where a booking has been made through the Eviivo on-line booking system, their charges for taking the booking are non-recoverable and is usually the amount of payment taken by them at the time of the booking.
  3. Where you have paid by credit card a charge to cover our cost of taking the payment(s) will be 3% of the total taken on credit card and a flat rate of £1.25p per transaction on debit cards.
  4. No refund is due for the cost of joining the Amber House Cancellation/Curtailment Scheme.
  1. The refund of monies due is for the holiday costs only. Any consequential loss arising from cancellation/curtailment is not covered under this scheme eg the cost of rail fares.

 

COVER IS FOR CANCELLATION/CURTAILMENT FOR THE FOLLOWING REASONS:

 

  1. The death, injury or serious/infectious illness (Claim to be supported by relevant documentation from GP or hospital)of:

a) Any person booked on the holiday covered by the Amber House Cancellation/Curtailment Scheme (hereafter referred to as AHCCS)

b) A close family member of anyone covered by the AHCCS.

 

  1. The Jury service or attendance under subpoena as a witness at a court of law of any person booked under the AHCCS
  2. Unforeseen occupational posting of any person who is a member of the armed forces and booked on the AHCCS
  3. Fire, storm or flood damage that occurs to the home of any person booked on the AHCCS when that damage occurs within ten days of the commencement of the holiday or during the holiday and their presence is required by the police or insurers.
  4. The imminent death, death or serious illness of a family-owned animal that has been left at a kennels/cattery/livery stables or for whom similar arrangements have been made for their care.  Dogs holidaying at Amber House will also be covered. (Claim to be supported by veterinarian documentation)
  5. Where any one covered by the AHCCS has a long-term chronic condition - including but not restricted to arthritis and heart conditions –which is under control through prescribed medication or lifestyle changes,  then cover is provided if an exacerbation of the condition  occurs which necessitates attendance by a medical practitioner who then advises that the exacerbation is of such severity that holidaying would be contra-indicated or for guests already staying at Amber House that curtailment of the holiday would be advisable.(Medical documentation is required)

EXCLUSIONS:

 

No refund will be given for: